The Extended Postgraduate Programme in Skills for Working in Business Administration and Customer Service Industries is designed for individuals who wish to develop their practical skills and knowledge in business administration and customer service. This programme offers a comprehensive curriculum that covers essential areas such as business operations, communication strategies, and customer relationship management. Learners will gain the necessary tools to excel in these industries by focusing on developing robust problem-solving abilities and leadership skills.
Demand for Business Administration and Customer Service Professionals
Estimated UK learners — Illustrative UK estimates — not official enrolment
Content updated: 13 September 2026
Gain a deep understanding of business administration principles and customer service strategies.
Develop strong communication skills for effective interaction with clients and colleagues.
Enhance problem-solving abilities to address complex organisational challenges.
Build leadership capabilities to inspire team members and drive organisational success.
Advance your career in management, human resources, or entrepreneurship within the customer service industry.