Certificate Programme in Online Support Metrics
-- viewing nowOnline Support Metrics: Master the art of measuring and improving your online support performance. This certificate program is designed for customer service professionals, help desk agents, and team leaders seeking to enhance their skills in data analysis and performance improvement.
2,783+
Students enrolled
GBP £ 140
GBP £ 202
Save 44% with our special offer
About this course
100% online
Learn from anywhere
Shareable certificate
Add to your LinkedIn profile
2 months to complete
at 2-3 hours a week
Start anytime
No waiting period
Course details
• Key Performance Indicators (KPIs) for Online Support
• Customer Satisfaction (CSAT) and Net Promoter Score (NPS) Measurement
• Data Visualization and Reporting
• Ticket Management Metrics and Analysis
• Understanding Online Support Channels and their Metrics
• A/B Testing and Optimization for Online Support
• Data-Driven Decision Making in Online Support
Career path
UK Online Support Metrics: Career Outlook
Career Role | Description |
---|---|
Technical Support Specialist (Online) | Provide first-line online support, resolving technical issues and troubleshooting problems for customers. High demand. |
Online Customer Service Representative | Handle customer inquiries via various online channels, offering support and solutions. Strong communication skills required. |
Remote IT Support Analyst | Diagnose and resolve IT issues remotely for clients, offering technical expertise via online platforms. Growing market. |
E-commerce Support Agent | Assist customers with online purchases, returns, and account management. Excellent customer service essential. |
Digital Support Manager | Oversee and manage a team providing online support, optimizing processes and performance. Leadership and strategic thinking needed. |
Entry requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
Why people choose us for their career
Loading reviews...
Frequently Asked Questions
Course fee
- 3-4 hours per week
- Early certificate delivery
- Open enrollment - start anytime
- 2-3 hours per week
- Regular certificate delivery
- Open enrollment - start anytime
- Full course access
- Digital certificate
- Course materials
Get course information
Earn a career certificate
