Certificate Programme in Online Support Metrics

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Online Support Metrics: Master the art of measuring and improving your online support performance. This certificate program is designed for customer service professionals, help desk agents, and team leaders seeking to enhance their skills in data analysis and performance improvement.

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About this course

Learn to track key support metrics, such as resolution time, customer satisfaction (CSAT), and first contact resolution (FCR). Understand how to use data visualization techniques to present findings effectively. Gain practical skills in reporting and dashboard creation. Improve online support efficiency and drive better customer experiences. Enroll today and transform your support operations!

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Course details

• Web Analytics Fundamentals
• Key Performance Indicators (KPIs) for Online Support
• Customer Satisfaction (CSAT) and Net Promoter Score (NPS) Measurement
• Data Visualization and Reporting
• Ticket Management Metrics and Analysis
• Understanding Online Support Channels and their Metrics
• A/B Testing and Optimization for Online Support
• Data-Driven Decision Making in Online Support

Career path

UK Online Support Metrics: Career Outlook

Career Role Description
Technical Support Specialist (Online) Provide first-line online support, resolving technical issues and troubleshooting problems for customers. High demand.
Online Customer Service Representative Handle customer inquiries via various online channels, offering support and solutions. Strong communication skills required.
Remote IT Support Analyst Diagnose and resolve IT issues remotely for clients, offering technical expertise via online platforms. Growing market.
E-commerce Support Agent Assist customers with online purchases, returns, and account management. Excellent customer service essential.
Digital Support Manager Oversee and manage a team providing online support, optimizing processes and performance. Leadership and strategic thinking needed.

Entry requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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Earn a career certificate

Sample Certificate Background
CERTIFICATE PROGRAMME IN ONLINE SUPPORT METRICS
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
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