Certified Professional in Conflict Resolution for Games
Published on June 21, 2025
About this Podcast
HOST: Welcome to our podcast, today we're talking with an expert about a unique course titled "Certified Professional in Conflict Resolution for Games". Can you tell us a bit more about this certification? GUEST: Sure, it's designed to equip game developers, designers, community managers, and customer support professionals with practical skills in mediation, negotiation, and de-escalation techniques tailored to online gaming environments. HOST: That sounds fascinating. How did you get into this field, and what personal experiences can you share that led you to teach this course? GUEST: I've been working in the gaming industry for over a decade now. I've seen toxic behavior, griefing, and cheating causing issues within gaming communities. This course allows me to share my experiences and help others manage these conflicts effectively. HOST: Interesting. Can you discuss some current industry trends related to conflict resolution in gaming? GUEST: Absolutely. There's growing recognition of the importance of mental health and positive online spaces. Game companies are investing in training their staff to handle conflicts better, ensuring healthier gaming environments for their users. HOST: Speaking of challenges, what are some obstacles you've faced or seen others face when learning or teaching this subject matter? GUEST: The biggest challenge is probably convincing people that conflict resolution is crucial in gaming. Some may view it as a soft skill, but it has a significant impact on player experience and community growth. HOST: That makes sense. Lastly, where do you see the future of conflict resolution in the gaming industry heading? GUEST: I believe we'll see more emphasis on proactive conflict management, rather than just reactive measures. Games will be designed with built-in systems to foster positive interactions and discourage negative behavior. HOST: Thank you so much for sharing your insights and experiences with us today. If our listeners want to explore this program, where can they find more information? GUEST: They can visit our website to learn more about the "Certified Professional in Conflict Resolution for Games" course and how it can give them a competitive edge in the gaming industry. HOST: Great! Thanks again for joining us today, and for those interested, stay tuned for more exciting conversations about innovative courses and industry trends.
