Certificate Programme in Conflict Resolution for Design Leadership
Published on June 23, 2025
About this Podcast
HOST: Welcome to our podcast, today I'm excited to be talking with an expert in conflict resolution and design leadership. Can you tell us a bit about your background and how you got into this field? GUEST: Sure, I've been a design manager for over 15 years, and I've seen my fair share of conflicts. I realized the importance of conflict resolution in design leadership and decided to specialize in it. HOST: That's fascinating. Now let's talk about this new course, 'Certificate Programme in Conflict Resolution for Design Leadership'. What inspired you to create this program? GUEST: I noticed a gap in the market for a course specifically designed for design leaders. Conflict resolution is a crucial skill for anyone in a leadership position, and I wanted to create a program that focuses on practical techniques. HOST: Absolutely, can you tell us more about what students can expect to learn in this course? GUEST: Of course, the course covers essential communication strategies, negotiation tactics, and mediation skills. The goal is to help design leaders prevent conflicts, manage disagreements constructively, and foster a positive work environment. HOST: That's great. Now, what are some current industry trends relevant to conflict resolution in design leadership? GUEST: One trend I'm seeing is the increasing importance of emotional intelligence in design leadership. Being able to understand and manage emotions is critical in preventing and resolving conflicts. HOST: That's a valuable insight. Now, what are some challenges faced in this field or while teaching this subject? GUEST: One challenge is getting design leaders to understand the importance of conflict resolution. Many believe that conflicts are just a part of the job, but with the right skills, conflicts can be managed constructively and even lead to positive outcomes. HOST: That's a great point. Finally, what are your thoughts on the future of conflict resolution in design leadership? GUEST: I believe conflict resolution will become even more critical in the future as design teams become more diverse and projects become more complex. Design leaders who can effectively manage conflicts will be in high demand. HOST: Thank you for sharing your insights with us today. It's been a pleasure talking with you. GUEST: Thank you for having me. It's been a great conversation. HOST: And that's a wrap. Tune in next time for another fascinating conversation with industry experts. Until then, stay curious and keep learning.
