Advanced Skill Certificate in Conflict Resolution and Anger Management
Published on June 25, 2025
About this Podcast
HOST: Welcome to our podcast, today I'm thrilled to have Dr. Jane Smith with us. She's an expert in conflict resolution and anger management, and will share her insights about a course she teaches. Welcome, Jane! GUEST: Thanks for having me, excited to be here! HOST: So, tell us about this Advanced Skill Certificate in Conflict Resolution and Anger Management. What makes it so special? GUEST: This certificate equips learners with effective strategies to manage conflict and anger, enhancing communication and negotiation skills. It's designed for professionals and individuals seeking to de-escalate tense situations and build positive relationships. HOST: How does this course address current industry trends in conflict resolution? GUEST: We emphasize mediation and anger management techniques, helping students gain a competitive edge in their personal and professional lives. Also, understanding the role of emotional intelligence in resolving conflicts is crucial in today's world. HOST: Can you share any challenges you've faced while teaching this subject? GUEST: Sure, getting students to understand the importance of empathy and active listening can be challenging. But once they grasp these concepts, they become more effective conflict resolvers. HOST: Where do you see the future of conflict resolution and anger management going? GUEST: As technology advances, virtual communication can create more opportunities for misunderstandings. This makes conflict resolution and anger management even more critical in the future. HOST: That's fascinating! Thanks for sharing your insights with us today, Dr. Smith. We're confident that this course will empower many to navigate challenging interactions with ease. GUEST: Thank you! It's been a pleasure discussing it with you.
